Comcast Xfinity internet users experience nationwide outages

Comcast Xfinity internet users experienced nationwide outages that began Monday night and lasted into Tuesday morning. 

“Earlier, some customers experienced intermittent service disruptions as a result of a network issue,” a Comcast spokesperson said in an email to The Hill. 

“We have addressed the issue and service is now restored for impacted customers, as we continue to investigate the root cause. We apologize to those who were affected,” the spokesperson added. 

Earlier on Tuesday, the company said on Twitter “due to unforeseen circumstances, we are experiencing widespread interruptions to the XFINITY Services.”

NBC News reported that part of Comcast’s national network went completely offline after a significant dip Monday evening, according to Doug Madory, the director of internet analysis at Kentik, a company that monitors internet use globally. 

Madory added in a tweet on Tuesday that Comcast was “experiencing sporadic outages in the past day starting on the West Coast.” 

Comcast appears to have been experiencing sporadic outages in the past day starting on the West Coast. #comcastdown 

Based on @kentikinc data, we observed two drops in traffic to AS33651 (Comcast) in the past day. pic.twitter.com/AV9cksbCM4

— Doug Madory (@DougMadory) November 9, 2021

After the West coast outage, Comcast users in the Midwest, Southeast and East Coast also experienced issues, NBC reported.

By Tuesday afternoon, some Xfinity customers had a message on their accounts that said “some customers experienced intermittent service interruptions as a result of a network issue,” according to NBC.

The outages occurred in California, Illinois, Pennsylvania, Washington, Indiana, New Jersey and Georgia, according to a tweet from David Belson of Fastly, a cloud computing provider.